Intro to the Top Ten Tips...

Each month, Tim posts his 'Top Ten Tips' for HR practitioners on various subjects. This month's subject is 'Internet Abuse...how to be fair, but firm, in cases of misuse.' A list of subjects for forthcoming months and links to previous subjects can be found at the bottom of this page.

Job No. 1 is to have a well thought through business policy that addresses Internet Usage;

The Policy should be constructed by input from Information Services (I.T.), Human Resources; Security and Line Management;

The Policy should be referenced against current best practices in the marketplace. There is no need to spend extra money doing this...many good examples are available on the Internet;

Determine whether Internet access is necessary for all or some of your employees; try not to tolerate ‘access creep’;

Understand what site access detection/tracking facilities are available to the Company internally and how it will be used amongst HR-IR-Security;

Agree whether certain sites (e.g. Hotmail; Aol Mail; Yahoo e-mail sites; Shopping sites etc.) will be available to employees or otherwise at the outset. It is easier generally to deny access at the beginning rather than retract it later;

Communicate the policy, including all the business advantages of Internet access (e.g. Webex meeting facilities that save business travel expenses) as well as the disciplinary process and penalties for the most minor as well as the most major policy deviations;

If an alleged abuse becomes apparent (unionized or non-unionized employees), investigate immediately, advising the appropriate managers and/or Stewards. Don’t guarantee confidentiality...it can’t be done effectively;

Remember that every party has rights; treat all parties professionally, but do act promptly...don’t postpone;

Enforce any pre-agreed discipline for proven transgressions, after acquiring legal advice; re-communicate the policy visibly and widely.

Timetable 2000/2001/2002/2003/2004/2005/2006/2007 ... Top Ten Tips

Month	Subject
December 2007	Corporate Public Relations exposure for senior HR Managers.
November 2007	Cross border transfers...how to integrate comfortably by understanding 'culture' and minding your "Ps & Qs"
October 2007	Employee litigation...how to stay clear of embarrassing Class Action suits.
September 2007	Internet Abuse...how to be fair, but firm, in cases of misuse.
August 2007	Relocation Move Management (RMM)...getting the most for your outsourced employee transfer assistance arrangement.
July 2007	Flexible Vacation Arrangements...how to make time off a winning proposition.
June 2007	Post reorganization headaches...redefining ownership of new roles and responsibilities
May 2007	What HR can contribute in times of budget crisis
April 2007	New legislative HR initiatives in Canada...how to stay 'tuned in'.
March 2007	The annual 'Browser's Choice'. E-mail Tim with your questions and he will respond to you individually.
February 2007	The 'work-life balance' phenomenon: putting some careful thought behind 'flexplace' policies and practices
January 2007	Business-oriented HR input into organization design and organization structure...discerning and making effective differences
December 2006	Responsible leadership in a (DC) Pension Committee - meeting the fiduciary tests your members expect
November 2006	Pandemic Planning for Avian Flu; is your HR Department and 'the business' prepared?
October 2006	Essential governance on bonus programs - preparedness for extraordinary events
September 2006	Revamping Long Term Incentive Plan strategy for senior-level employees
August 2006	Designing and maintaining a workable vehicle policy for eligible employees
July 2006	Theft in the workplace? How to get an investigation right, first time.
June 2006	The annual 'strategic planning retreat'...folly, fiction or a fundamental business tool?
May 2006	Revamping the bonus program...again. Does tinkering make sense or nonsense?
April 2006	Coping with the office bully...tips for managing an unpleasant reality of office life.
March 2006	'Browser's choice'. E-mail Tim with your questions and he will respond to you individually.
February 2006	First steps in settling into a new job and a new Company....10 golden rules.
January 2006	New Year's Resolutions for HR
December 2005	Career movement for HR Professionals...what to consider about staying in HR or moving elsewhere within the company
November 2005	Communicating a Pension Plan Partial Wind-up...what to forget and what to remember
October 2005	Fundamentals about Outplacement/Job Search services for employees...whose responsibility is it anyway when employees have to leave their current job?
September 2005	Training Front Line Managers (FLMs) to manage a new Collective Agreement (CA)
August 2005	How to minimize 'wrongful dismissal' allegations and manage potential litigation costs prudently
July 2005	Communicating the complexities of Defined Benefit (DB) Pension Plans to Retiring Employees
June 2005	Tips for preparing your audit of the Industrial Relations and Employee Relations environments in your workplace
May 2005	How to build the financial and Human Resources frameworks for your forthcoming Collective Bargaining - Part II
April 2005	How to build the financial and Human Resources frameworks for your forthcoming Collective Bargaining - Part I
February/March 2005	'Browser's choice'. E-mail Tim with your questions and he will respond to you individually.
January 2005	Uncertain job continuity in 2005? How to stay prepared
December 2004	Remedial steps to managing attendance concerns in a unionized hourly workforce
November 2004	Preparing for layoffs in a unionized workplace: how to create a pragmatic negotiating environment
October 2004	Working in Teams...how to get the best from your group(s)
September 2004	Refocusing performance efforts for the second half of the Fiscal Year
August 2004	Coaching Managers with tips to prepare themselves to conduct the half-yearly, interim performance review with their staff
July 2004	The interview 'con-artist'...how to keep the upper hand and win
June 2004	Positioning first-time front line supervisors to manage successfully in a unionized environment.
May 2004	Potential re-instatement of a dismissed employee...tips on structuring 'Last Chance Agreements'.
April 2004	Practical ways to manage under the recent Privacy Law régime
March 2004	How to communicate a major, unplanned event to employees that's a direct hit to the bottom line and, potentially, may result in job losses e.g. a major layoff
February 2004	Ten Reasons (in random order) why Top Management doesn't understand Human Resources
January 2004	Setting the parameters and tone for the execution of the annual HR business plan
December 2003	Human Resources in a small business environment...is a full-time commitment to HR possible in the competing order of business priorities?
November 2003	Maintaining shop floor productivity under adverse business circumstances such as a merger, acquisition or divestiture
October 2003	'Personal Development Plans (PDPs)...how to make them an effective part of employees' Key Performance Indicators (KPIs)
September 2003	The case for active Casual Absence Management
August 2003	T3 - July 2003 Managing alleged employee threats, assaults and similar related incidents in the workplace ...Part 2. Taking concluding action
July 2003	Managing alleged employee threats, assaults and similar related incidents in the workplace ...Part 1
June 2003	Key steps to setting up your company's first incentive program
May 2003	Recruiting overseas talent to your organization…how to plan for a successful hire
April 2003	Relocation/transfer policies...how to keep your moving policy relevant, competitive and well-managed
March 2003	Communication of HR Objectives...how to maximize impact with employees
February 2003	How HR can start and finish the year with an improved report card
January 2003	Setting up the company's Labour Strategy...how to construct the framework in a business context
December 2002	The contract HR Executive - how to add value
November 2002	Performance Reviews - why Managers and Employees fail to do a good job
October 2002	Severance/Dismissals 'for Cause' - how to strike a balance
September 2002	Developing HR staff for the medium term...how to build the right HR skills for HR's clients for the balance of this decade
August 2002	How to make an external 'Coach' a positive work experience
July 2002	How to prepare for that job offer. What is the appropriate etiquette?
June 2002	How to stay 'pumped' when you are between jobs and the immediate prospects look tough
May 2002	Enforcement of substance abuse infractions - do's and don't's
April 2002	Substance Abuse in the Workplace - Generic Rights & Responsibilities of all parties
March 2002	Post-interview evaluation and feedback. How to add value for your clients
February 2002	Behavioural Interviewing: sense or nonsense? How to get the best from improved hiring techniques
January 2002	Recognition Programs - the right set-up for employee acceptance and corporate success
December 2001	HR work habits for 2002. The need for reform
November 2001	Downsizing aftermath...how to keep the survivors focused for the future
October 2001	How to plan strategically for downsizing, maintaining HR's credibility and employee loyalty
September 2001	Collective Bargaining...now you have the deal, how do you make it work?
August 2001	Managing Consulting Costs...how to keep hold of the reins and avoid surprises
July 2001	Expatriate Career Assignments...how to manage the risk and improve the odds of a 'win/win' for employee and employer
June 2001	Part Two of 'Browsers' Choices'... some tips on how to migrate successfully from 'A' to 'B' in a prudent, yet urgent, manner
May 2001	Part One of 'Browsers' Choices'... a summary of the 'new & old world' of HR business
April 2001	Managing promises and expectations during the "R" word
March 2001	'High Potential' Employees...how to ensure they don't sit out the game, then leave
February 2001	How to write really useful Job Descriptions...connecting the business dots
January 2001	Outsourcing...the 'Catch 22' for HR Managers
December	Spreading scarce bonus/incentive dollars...best bang for the buck
November	Ethical Practices in Performance Appraisal & Related Salary Admin
October	Stock Option Plan Design in private companies heading for an 'IPO'
September	Key Lessons in 'Downsizing'...maintaining business & employee relationships under difficult circumstances
August	Grievance management in unionized and non-unionized workplaces
July	Business Planning in HR...how to flex HR's muscle
June	Settling post-termination disputes; mutual gains
May	360° Feedback...is it right for you?
April	Harassment in the Workplace...practical considerations
March	Interpersonal Conflict in the Workplace